IT Business Process Analyst

**THIS IS AN ON-SITE POSITION IN HARRISBURG, PENNSYLVANIA.**

Join Our Legacy of Excellence at Feeser’s, Inc.!

About Us:
Founded in 1901, Feeser’s, Inc. is a proud family-owned and operated full-line foodservice distributor based in Harrisburg, PA. We serve the Mid-Atlantic region with an extensive range of dry, refrigerated, and frozen products, catering to a diverse clientele that includes restaurants, healthcare facilities, educational institutions, and more.

Your Role:
As an IT Business Process Analyst at Feeser’s, you will be at the heart of our mission to enhance business processes and support strategic initiatives. Your primary focus will be on coordinating user testing for our ERP migration, ensuring a seamless transition and improved efficiency.

What You’ll Do:

• Analyze business processes, workflows, and systems to identify inefficiencies and recommend solutions.
• Gather and document business requirements through meetings, interviews, and observations, and develop functional and system design specifications.
• Collaborate with stakeholders to prioritize requirements, manage project scope, and communicate project status, risks, and issues.
• Perform data analysis to support decision-making, identify trends, and create and maintain reports, dashboards, and KPIs.
• Identify opportunities for process optimization and automation, and develop and implement process improvement strategies.
• Monitor the effectiveness of solutions, make adjustments as needed, and ensure projects are delivered on time, within scope, and within budget.
• Develop and execute a comprehensive user testing plan for the ERP migration project, including coordinating and scheduling user testing activities, creating test cases, scenarios, and scripts, and facilitating user training sessions.
• Collect, document, and track user feedback and issues during testing, and work with IT and development teams to resolve issues.
• Maintain detailed documentation of business processes, requirements, specifications, and testing activities, and prepare user manuals, training materials, and other documentation as needed.
• Act as a liaison between business units, IT, and other stakeholders to ensure clear communication and understanding of project goals and requirements.
• Facilitate meetings and workshops to gather requirements, present findings, and discuss solutions.
• Provide support to end-users during and after the implementation of solutions, and conduct training sessions for staff on new processes and systems.
• Ensure that solutions meet business needs and requirements, and conduct regular reviews and audits of business processes and systems to ensure compliance with standards and best practices.

What You Bring:

• A knack for analyzing complex business processes and data.
• Proficiency in identifying issues, trends, and opportunities for improvement.
• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to convey technical information to non-technical stakeholders.
• Ability to manage multiple projects and tasks simultaneously.
• Strong organizational skills and attention to detail.
• Ability to work effectively with cross-functional teams.
• Strong negotiation and conflict resolution skills.
• Ability to build and maintain relationships with stakeholders at all levels.
• Ability to learn new systems and processes quickly.
• Willingness to embrace and drive change within the organization.

Qualifications & Experience:

• A Bachelor’s degree in Business Administration, Information Technology, Computer Science, Finance, or a related field.
• Relevant certifications, such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), or Lean Six Sigma certification, are a plus.
• Minimum of 3-5 years of experience as a Business Analyst, preferably within the food distribution, logistics, or a related industry.
• Hands-on experience with ERP systems, including implementation, migration, and user testing coordination.
• Experience with Oracle Cloud products is a plus.
• Experience in a wholesale distribution environment is a plus.

Ready to Make an Impact?
If you’re excited about this opportunity and ready to contribute to our legacy of excellence, we’d love to hear from you! Apply now and join our team at Feeser’s, Inc.!

Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs.